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Mercy volunteers dish out to help out

Mercy-Food-Program-Thumbnail.jpgThey say the greatest wealth is health and Mercy Hospital (Mercy) employees couldn’t agree more. Melissa Skahan, vice president of Mission Integration at Mercy, helped provide opportunities for employees to partner with the volunteers at the Wayside Food Program in Portland. As part of Wayside’s hunger relief programming, employees from Mercy’s Portland Surgical Associates and the Mercy Care Management Team helped prepare meals on two different occasions in April and May for more than 100 people at the Westbrook Community Center. In June, staff from Mercy’s Medical Oncology group served a meal to more than 75 people at Hope GateWay on High Street in Portland. Mercy employees agreed that the opportunity to prepare and serve meals to those in the community was a privilege and worthwhile volunteer experience.

Wayside has been increasing access to nutritious food for those in need in Southern Maine since 1986. Its hunger relief efforts include: community meals, mobile food pantries, a healthy snacks program for kids, and community gardens (

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Innovation drives Acadia’s next 25 years

Empowering people to improve their lives is what Acadia Hospital has been doing for a quarter of a century. It can be heard in the words of people who share their stories of recovery, like Greg who sought help for panic attacks many years ago.
“While I know I will always need to take care of myself or even deal with the occasional anxious or panicky moment, I feel as though I have made significant progress and continue to live a good and full life.”
Acadia-25th-group-photo.jpgEmployees celebrated Acadia’s 25 year anniversary with a special cook-out at the hospital campus on August 22. The anniversary provides an opportunity for hospital leaders and staff to reflect on the past and look toward the future.
“Demand for our services is growing exponentially and we need to push services outside our four walls,” explained Dan Coffey, EMHS senior vice president and president of Acadia Hospital. Dan is retiring at the end of September and Scott Oxley, current vice president and chief operating officer at Acadia Hospital, will assume his role.
Acadia uses technology to bring services to people in rural communities across Maine where they are needed. Acadia currently provides emergency department tele-psychiatry services to 15 hospitals across the state from Aroostook to York County. Tele-psychiatry is also leveraged to provide inpatient consultations to outlying hospitals as a way to bridge the inpatient care at Acadia. Inpatient services comprise approximately 50 percent of Acadia’s total volume and its beds run at full capacity most of the time.
Dan-Coffey-Scott-Oxley-sign-25th-pledge.jpgAcadia’s Behavioral Health Home (BHH), a community-based holistic program promotes the health, independence, and dignity of those struggling with mental health and substance abuse wellness. The BHH team coordinates between a patient’s primary care practice, social supports, natural supports, and mental health providers to ensure a better quality of care. BHH assists clients in breaking down any barriers to obtaining health and wellness by meeting clients where and when help is needed.
Acadia continues to erase stigma through education, awareness outreach, and community advocacy. The hospital developed a plan involving the extensive use of digital media and video, which will be implemented over the coming year. An example of previous success in the area of video and social media is the award-winning short dramatic film called, "The Road Back," which addresses anxiety and depression among teens, and has more than 250-thousand views on YouTube.
Acadia Hospital spent the last 25 years working to ensure that our friends, neighbors, and family members have the highest quality mental healthcare available and looks forward to providing that same level of care for the next 25 and beyond.

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a community gathers to celebrate 100 years

cake.jpgIt all began with Charles Augustus Dean’s vision to offer healthcare to employees, working deep in the woods, at his Hollingsworth and Whitney Paper Company in the Moosehead Lake Region.

“His desire to provide his more than 2,000 employees and their families with quality healthcare brought forth the vision and commitment for the free-standing, 22-bed, fully-equipped medical facility,” Terri Vieira, interim president of Charles A Dean Memorial Hospital (CA Dean) and EMHS senior vice president, told a crowd gathered for the 100 year anniversary celebration of the hospital held August 12.

Although remote, CA Dean provides essential, high-quality care to the surrounding communities. The expanded Sangerville clinic brings critical services including radiology, phlebotomy, and behavioral health to the region. CA Dean also boasts an outstanding EMS program, pioneered by Eugene Murray, Sr. Its partnership with LifeFlight of Maine brings critical patients to Eastern Maine Medical Center in less than 20 minutes, ensuring that even the most remote patients can receive life-saving treatments when minutes can count the most.

Linda.jpgSince its earliest days, the community has generously supported CA Dean and continues to do so. To date this year, the critical access hospital has received $450,000 in planned donations. Terri Sleeper, philanthropy officer for EMHS Foundation, thanked the many donors who supported the hospital saying, “To these extraordinary individuals, we thank them deeply for their gifts.” Linda Gilbert, CA Dean board chair echoed those sentiments. “I feel so fortunate to have served as the board chair in such a generous and outward-looking community as Greenville.”

Guests of the celebration enjoyed tours of the hospital, historical memorabilia provided by the Moosehead Historical Society, and a cake decorated in a forest theme to highlight the history of the hospital. In the past 100 years, there have been many advances in medicine, but one thing remains constant at CA Dean: A continued commitment to keeping patients’ care close to home for generations to come.

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Opt in, sign up, and check out

EMHS Total HealthAcadia-National-Park,-hike.jpg

Join us for the 2017 EMHS Fall Hike September 16 at Acadia National Park over Penobscot and Sargent Mountain. The trailhead starts at the Jordan Pond House, with hikers arriving at 10:45 am.  
For those who want the full 5-mile course, hikers can count on roughly 4 hours of hiking. Participants are also free to break off at any time for a shorter day or to hike at their own pace.
There are 50 (total) available slots. Employees are free to bring one guest if they like. Registration is first come, first on the list. Contact to sign up and for a liability waiver

Employee Benefits Open Enrollment: Check out your email!

Open enrollment communication will begin in early September that will include information on educational sessions as well as expectations for the open enrollment communication timeline. Medical plan participants will receive information about the biometric screening program around mid-September. Open enrollment takes place November 1 – 15.

For more information about Open Enrollment, contact the HR Service Center at 207-973-4000 or

Electronic W-2 and 1095 Forms
**If you previously opted in, you do not need to opt in again**

EMHS offers the option for employees to receive their W-2 and 1095 (proof of health insurance coverage) forms electronically through Employee Self Service (ESS). By selecting this delivery method, you can access the W-2 and 1095 forms securely and sooner than traditional mail. You will need to opt in for electronic delivery for each form separately. 
You have until 12/31/2017 to opt in for this coming tax period. If you have not opted in by 12/31/2017, your W-2 and 1095 forms will be mailed to the address we have on file. Please make sure we have your correct mailing address in ESS. This is very important as the post office will NOT forward these forms if they are sent to the incorrect address.
12/31/2017 – Deadline to opt-in for electronic W-2 and 1095 forms.
12/31/2017 – Deadline to verify your mailing address is correct in ESS.
1/31/2018 – All W-2 and 1095 forms will be mailed by 1/31/2018.
2/16/2018 – No reprints for W-2 or 1095 forms will be done prior to 2/16/2018, no exceptions.
All reprint requests received by Friday 2/16/18 at 4:30 pm will be printed and mailed on Monday 2/19/18. If you have questions, please email the Payroll Department at

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A small comfort

George-Thumbnail.jpgAnyone who has ever suffered from kidney stones knows how unbearable the pain can be. Unfortunately, for George Montee, a provider in the sleep medicine department at TAMC, this extreme discomfort became a reality one weekend in early April.

“That Sunday, I was in such terrible pain that I had to head straight to the emergency department at TAMC. Thankfully, I was immediately medicated but the emergency department gurney was so uncomfortable,” recalls George.

Understanding that George may have a wait ahead of him, Wendy Quartermain, RN, and emergency department technician, Matt Beil, took it upon themselves to swap out George’s gurney for a real bed with clean sheets and a full mattress. “If it were us in our patients’ shoes, we’d want only the best treatment,” shares  Matt. “We knew we had the ability to make a positive difference in George’s stay. So, that is just what we did.”

“Their compassion and courtesy to take it upon themselves to ensure my wait was as comfortable as it could be was so meaningful to me. I really appreciate their efforts to go above and beyond!”

We’d like to hear your stories of how you or your coworkers have played a positive role in creating an exceptional patient experience. Email us at Your story may just be the next article you see in Pathways!

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Weight loss: A mountain you can conquer

Crystal-Katahdin-mountain-top.jpgAnyone who’s ever tried to lose weight or get healthier can attest: It takes daily commitment until it becomes a habit. Having the right people and resources around can motivate and keep you on track to meet your goals, as well as encourage you to go further than you believed you could go … Just ask Crystal McGouldrick, lead practice scheduler at EMMC Northeast Cardiology Associates. She is experiencing life and new possibilities like never before.

Crystal enrolled in Beacon Health Weight Solutions, a comprehensive program designed to provide accountability, direction, and support to clients looking to improve their health and well-being with healthy weight loss. She shares, “Prior to this class, I spent a lifetime uncomfortable in my own body—insecure and lacking confidence.” That was the old Crystal.

Crystal is now taking risks and pushing the limits of her comfort zone and finding happiness and joy like never before. “I joined a gym, I’m doing group fitness and spin classes, and now that the weather is Crystal-proposal.jpgnicer, exploring Maine on the power of my two feet with a goal of hiking Katahdin for the first time!” Learning to make herself a priority is paying off in new found self-esteem, weight loss, and opportunity.

Through the EMHS Health Plan, employees are finding a new path to greater health by taking part in wellness services offered by Beacon Health. The most popular class to date is Weight Solutions and more than 300 employees have participated.

“The classes are meant to be fun, educational, motivating, and team building. We are excited to see so many of our colleagues across the system join us in taking better care of ourselves,” explains Andy VanEss, Beacon Health Wellness program manager.

Are you ready to join Crystal and the hundreds of others across EMHS who are setting new goals and living a new way of life? To learn more, find a class at your location, or sign up for a personal coaching session, check out our website.