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WORLD CLASS CARE FROM Mass. TO MAINE

20180416_kaf_EMHS_001.jpgIn a move to help deliver the highest quality care to the people of Maine, EMHS has entered into a clinical affiliation agreement with Massachusetts General Hospital, which is one of the world’s preeminent academic medical centers and the largest teaching hospital of Harvard Medical School.
 
To formalize the collaboration between the two systems, M. Michelle Hood, FACHE, president and CEO of EMHS, and Peter L. Slavin, MD, president of Massachusetts General Hospital, have signed a clinical affiliation agreement. 
 
“We are enthusiastic about the developing relationship between our two systems. There is a tremendous opportunity to make meaningful progress on tackling our mutual challenge of improved care at a lower cost,” said Michelle.
 
“EMHS and the MGH share a profound commitment to ensuring that the highest quality care is available to the patients in our communities, in our region, and beyond,” Dr. Slavin said. “MGH clinicians in such specialties as neuroscience, telemedicine, transplant, cardiac, pediatrics, orthopaedic surgery and trauma are excited to have the opportunity to work with their neighbors to the north to deliver on that promise.”
 
Over the past months, EMHS and Mass General have been discussing ways they can work together to improve quality and reduce healthcare costs in Maine. These discussions include such ideas as advancing care models through technology and greater coordination of care for patients who use services offered through both health systems. Located in Boston, Mass General offers geographic proximity to Maine, making it an attractive clinical partner and valuable resource for those patients in Maine who can benefit from the kind of expertise and care that Mass General offers, and remain close to home.
 
In addition to collaboration in the above specialties at EMMC, EMHS and Mass General are also in discussions around opportunities to work together in population health and  cancer care at Mercy Hospital in Portland. In addition, Mass General providers are involved today at Acadia Hospital through the provision of direct patient care for inpatient adolescents through telepsychiatry. For patients, this affiliation will mean greater access to Mass General physician specialists in Bangor. EMHS is the sixth healthcare organization to enter into a clinical affiliation agreement with Mass General. 

Photo:
Left to right, front row:
Tim Ferris, MD, CEO, Mass General Physician Organization; Patti Masson, RN, Senior Regional Director, MGH Network Development; Donna Russell-Cook, CEO, Eastern Maine Medical Center and Senior Vice President EMHS; Tim Dentry, Senior Vice President and COO, EMHS; James Clarke, MD, Senior Vice President and Senior Physician Executive, Eastern Maine Medical Center Medical Group; Alasdair Conn, MD, Physician Director, MGH Network Development; Peter Slavin, MD, President, Mass General Hospital
 
Back row: Tony James, Senior Vice President MGH Network Development; Matt Weed, Senior Vice President and Chief Strategy Officer, EMHS
 

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Texting with Tiger

TigerConnect.jpgEffective communication is the key to success for highly complex teams—healthcare is no different. That is why EMHS has chosen to implement a HIPAA-compliant secure texting solution, Tiger Connect. At EMHS, we use many tools to communicate with our patients, coworkers, and communities. In such a large organization with so many tools, it can be hard to find the most effective way to connect, especially when you’re racing the clock.

To minimize the chances for miscommunication and maximize efficiency, EMHS providers now have access to a secure messaging service that allows care team members to communicate securely about patient conditions. We all know that the ability to communicate quickly and work as a team is important to the delivery of high quality patient care, and secure messaging is just one more tool to achieve desirable outcomes.

“Secure messaging has transformed communication on the cardiology service,” said Alan Jansujwicz, MD, FACC, chief medical information officer of inpatient services at Eastern Maine Medical Center. “We work in care teams with multiple physicians, nurse practitioners, physician assistants, and nurses. Secure messaging allows us to communicate about the care of our hospitalized patients. We are more efficient and work better as a team because of it.”

The HIPAA-compliant messaging service has been shown to provide measurable improvements in critical areas like patient satisfaction, discharge and transfers, staff satisfaction, lowered readmission rates, a reduction in medical errors, and a reduction in bed days. In addition, with end-to-end message encryption, PHI is protected and messages auto-delete after a set time. All physicians systemwide, and some nurses, now have access to the system on their iOS or Android devices.

Learn more and ask your questions about this and other Pathways to Our Future initiatives at: http://optimization.emhs.org/Home.
 

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Who’s Your Brand Ambassador?

Brand-Update-Thumbnail-2.jpgIt’s been a little over one month since we announced that starting October 1, EMHS would become Northern Light Health. While this is exciting news, much preparation must occur to ensure we are well positioned to move forward on day one under a new brand. More than 300 brand ambassadors, employees from all areas of our local member organizations, have volunteered to be on the frontlines to help plan and answer questions and concerns from you and your colleagues.

Jon Hutter, EMHS director of brand and marketing, shares, “Our brand ambassadors will have a front row seat on this exciting journey, learning and actively participating in the planning of our launch. In early May, we kicked off a series of ambassador trainings that took an in-depth dive into the meaning behind our brand, how we can live the brand, and the tools that will help all us along the way. Brand ambassadors will be an important resource to you as we all navigate through the priorities of a brand launch.”

Brand ambassadors will meet regularly during the next several months; an online forum has also been created for discussion and information sharing. “Your brand ambassadors will be reaching out to you soon to introduce themselves,” continues Jon. “If you don’t hear from them by May 15, please connect with us and we’ll let you know who they are.”

Any questions can be sent to northernlighthealth@emhs.org.