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Welcome to Northern Light Health

Rand-OLeary.jpgThis month we announced two new faces within the Northern Light Health leadership team: 

Rand O’Leary, MSA, FACHE, will be Northern Light Eastern Maine Medical Center’s next president. In this role, O’Leary will also serve as a Northern Light Health senior vice president.
 
Rand was selected as president following a national search, during which several candidates from various backgrounds were interviewed. “There is an outstanding medical staff, and they are doing very good work. I look forward to advancing a strong focus on quality and safety and fostering a high level of engagement with nurses, providers, staff, boards, and the communities we serve,” says Rand. 
 
Read more about Rand and his experience at https://northernlighthealth.org/News/2019/November/medical-centers-new-president

It is also our pleasure to welcome Lyn Clark, MHA, BSN, RN, as the system vice president of Integrated Care Management.  

Lyn1.jpgAs a part of the Integrated Care Management leadership team, Lyn is responsible for implementing the strategic vision of Northern Light Health’s Integrated Care Management division to achieve high quality, cost-effective care across the continuum. Lyn brings a balance of evidence-based clinical knowledge, strong business acumen, and experience collaborating with multidisciplinary teams at the enterprise, hospital, ambulatory practice, and community levels.

“I love what I do, and Northern Light Health is a perfect fit to leverage all of my experience, skill sets, and knowledge.” Lyn adds, “I’m looking forward to getting to know our talented team members across the system and the patients we serve.”

Learn more about Lyn and her experience at http://northernlighthealth.org/News/2019/November/Northern-Light-Health-names-system-vice-president
 

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Quality Summit

IMG_0197.JPGCongratulations to all participants of the second annual Northern Light Health Quality Summit! Each year, we gather to share ideas and learn from one another about Quality initiatives happening throughout the system. We also have a little competitive fun by recognizing some of the best examples of how we’re raising the bar in patient care! Guest judges, Robert Hoffmann, MD; Sandra Parker, MHA, of the Maine Hospital Association; and Marie Vienneau, BSN, NE-BC, FACHE of Mayo Regional Hospital were on hand to decide the first, second, and third place winners of our Excellence in Quality Leadership and Quality Performance Excellence categories.

This year’s event was held on October 28 at the Hilton Garden Inn in Bangor. Nearly 120 guests gathered, including board members, leaders, providers, and frontline team members, to present. The summit began with a welcome from Michelle Hood, FACHE, president and CEO of Northern Light Health. The audience then had the opportunity to listen to an engaging and thought-provoking presentation about High Reliability Organizations from one of the key thought leaders in healthcare, John J. Nance. A former Air Force and commercial airline pilot, John is a lawyer and accomplished writer who was one of the founders of the National Patient Safety Foundation.

New this year was the addition of the People’s Choice Award! Northern Light Health members were invited to submit a poster presentation showcasing a Quality initiative of their choosing from their member organization, with summit participants voting for their favorite.

Congratulations to the following winners:

Excellence in Quality Leadership Award Winners:
First place: Northern Light Sebasticook Valley Hospital: Tyson Thornton
Second place: Northern Light Acadia Hospital: Inpatient Pediatric Department
Third place: Northern Light Inland Hospital: Courtney Cook
 
Quality Performance Excellence Award Winners:
First Place: Northern Light AR Gould Hospital: Congestive Heart Failure Program
Second Place: Northern Light Mercy Hospital: Anticoagulation Clinic
Third Place: Northern Light Home Care & Hospice: Project to improve patient experience scores
 
People’s Choice:
EMMC Emergency Department RAPIT Implementation
 
Whether it’s a new approach to talking to patients about their medications or implementing a program to help congestive heart failure patients, our team members at Northern Light Health are continually innovating to make healthcare work better for our patients.
 

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A place of comfort

Have you ever needed to remain at a loved one’s side regardless of time, duration, or outcome. Unfortunately, some areas of Northern Light Eastern Maine Medical Center are not necessarily designed to accommodate a family member when they need to stay with their loved one for an extended time. The following letter and gift is one woman’s attempt to make that time a little more comfortable.

“Dear EMMC Neurology Unit,

recliner.jpgI am giving a reclining sleeper chair to the fifth-floor Neurology Unit at Eastern Maine Medical in Bangor, Maine. That seems, I know, a little strange. But let me explain why.

My husband was admitted to the Eastern Maine Medical Center intensive care with a brain bleed. He stayed there for a day and then was moved to the Neurology floor in the hospital.

I did not know what was going to happen, but I did know that I did not want to leave his side. The rooms on the Neurology floor have two patient beds, so there is not a large amount of space for family to stay in the room with their loved one.

I asked if they had a recliner that I could sleep in and they wheeled in what they had. It was older, uncomfortable and didn't work well but, in that dire situation, who cares? Eventually a more operational recliner became available but this one also had challenges. I really appreciate all that the nurses and staff did to provide me with the best solution they could come up with but there was an obvious need for a newer sleeper recliner for visiting family. I was just so grateful to be able to stay with my husband.

In the end, my husband only lived 14 days after his admittance. But each and every one of those 14 days was precious to me. I never wanted him left alone and that old recliner made it possible for me to have every minute possible with him.

That is why I recently contacted EMMC about donating the money to buy one reclining, sleeper chair for the fifth floor (Neurology). I know other families may experience the same terrifying, life-changing events that I did. I would like to do something to help comfort them in their time of need. My husband would have wanted that too. He always took loving care of me. I know he would want this gift to be a part of his legacy.

Again, I want to thank the nurses for the help and patient caring they offered me at that life-altering time of my life. I hope this chair will make it easier to offer other families the same kind of gentle support.”

Regards,
Michele DeMott

Click here to learn more about Northern Light Health’s Grateful Patient and Family Program and to share your story.