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Delivering Care in Any Language

Earlier this month, we announced a systemwide partnership with Stratus Video, a language services company, to provide clinically accredited interpreter services for our patients. For years, Northern Light Health has worked with Stratus at several of our member organizations, and the quality of their service has proven itself to be invaluable to staff and patients alike.
Stratus portable video units and audio translation services connect patients and providers with certified interpreters within minutes, meaning that consistent, high-quality care can be delivered with minimal delay no matter when or where patients arrive for care.
Since the initial announcement, the project team has been working hard to schedule implementation dates for each of the member organizations onboarding with Stratus, and they anticipate sharing that schedule in the next couple of weeks. In the meantime, read over the FAQs, visit the lists of supported languages on video and audio, and watch how it works!


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Our trip to the annual Governance Summit

Governance3.jpgWe don’t talk a lot about our hospital and system boards of directors day-to-day, yet they play an important role at Northern Light Health. Our board members are community leaders who volunteer their time and share their knowledge and passion to help guide our organization to improve the health of the people we serve. It’s important that our board members not only have knowledge of the hospital or organization they oversee but understand how their organization fits into the larger puzzle.

That is why we formally bring all our governing boards (our hospitals, homecare and hospice, and the system board) together for two days of intensive education sessions and discussion panels about trends in our industry, laws and regulations that effect healthcare or our population, and what is happening within our own system. The Northern Light Health Governance Summit—held May 14 and 15—hosted nearly one hundred board members and leaders from all member organizations in addition to guests from Massachusetts General Hospital, Maine Hospital Association, Penobscot Valley Hospital, Mayo Regional Hospital, and Northern Maine Medical Center. Together, they filled the Wells Commons conference center at the University of Maine in Orono.

Northern Light Health president and CEO, Michelle Hood, FACHE, presented her annual State of the System address to the audience in the room. It was also streamed live to Northern Light Health team members around the system to promote communication and transparency.

Keynote speaker Paul Keckley, PhD, healthcare industry analyst, investor, and managing editor of The Keckley Report presented a thought-provoking and engaging message about Northern Light Health’s challenges and opportunities. Paul covered everything from the Medicare for All movement to healthcare industry “disruptors” and left our board members thinking about the “bold moves” we should make to deliver better care to our patients.

Michelle; Tim Dentry, MBA, Northern Light Health senior vice president and chief operations officer; and Tony Filer, Northern Light Health senior vice president and chief financial officer, gave the audience a preview of their presentation for the prestigious Citi Group Not‐for‐Profit Health Care Investor Conference in New York City.

In addition to the summit program, board members were offered two optional education sessions; one addressed today’s drivers of quality healthcare, and the second was a federal and state advocacy update from Lisa Harvey-McPherson, Northern Light Health vice president of Government Relations, and Michelle.

Attendees agreed that the annual summit was informative, an excellent opportunity to network with colleagues from across the system, and a great platform for sharing ideas and best practices. 

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Michelle Featured During "Like A Boss" Event

Business and community leaders, and the just plain curious, filled the Portland House of Music to hear our president and CEO, M. Michelle Hood, as the featured guest during the Portland Press Herald’s Like A Boss live Q&A business event on May 17.

Lisa DeSisto, interviewer and the Portland Press Herald CEO and publisher, covered a lot of ground in her interview this morning from what Michelle carries in her briefcase on wheels which she takes everywhere, to what keeps Michelle up at night, and the Northern Light Health relationship with MaineHealth.

Michelle discussed her strengths as a leader and how saying, “no” to a challenge is something she still struggles to resist. With her nearly forty years of experience in healthcare delivery, Michelle offered this advice, “Think about your work with your colleagues as if they were your family.” Noting that you may disagree, but still need to take care of each other and find trust. She said after raising two wonderful children (a son and daughter), her biggest accomplishment is, “Leaving the places I’ve served better than I’ve found them.”

Michelle’s first trip to Maine (ever) was in 2005 to meet with the search committee for her current role. Since her hire in 2006, Northern Light Health has accomplished so much including adding hospitals into the system; launching a population health organization; transforming our medical health record, brand, and operations technology; and building new partnerships with renowned organizations such as Dana-Farber and Massachusetts General Hospital to make advanced care accessible to Maine people. Michelle has spent a career transforming hospitals and healthcare systems by developing the people around her, actively listening, and focusing on the patient—all hallmarks of her servant leadership style.

We encourage you to check out Michelle’s entire interview here at: