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Beacon Caring Calls

Tom-Battin-headshot.jpgSurviving a Maine winter—a badge of honor for those of us who consider ourselves the heartiest of New England stock. The shoveling, plowing, and scraping—it’s all part of what it means to be from the Pine Tree State. But for some of our state’s eldest citizens, it can be a time of severe isolation and loneliness, as many seniors find it difficult to venture out when ice and snow are a safety concern.

Caring Calls offered by our Telecare program of Northern Light Home Care & Hospice, provides free daily well check phone calls to seniors. Cynthia Smith, Telecare program manager shares, “Thanks to a collaboration between Northern Light Home Care & Hospice and Beacon Health, many older Northern Light Health patients are receiving the option for some added support and friendship. Beacon Health nurse care managers refer patients to our program who don’t need a clinical-based call but who might benefit from someone regularly checking in on them.”

The partnership also makes the job of our care managers easier. Holly Blanchard, care manager at Beacon Health, Portland, explains, “Often at discharge, patients, especially those that live alone, will ask if they can call me to check-in. This was the case with an older gentleman who met his goals and was graduating from our program. He asked if he could call me just to let me know how he was doing. While I agreed, this request also offered the perfect opportunity to suggest the Caring Calls service. He is currently receiving Caring Calls five days a week and he couldn’t be happier about it. I now offer the Caring Calls service to all my patients during my initial assessments and at discharge.”

Richard Davis, one of our first patients to enroll, enjoys having this service as well and sees it as something to look forward to during his daily routine. “The volunteers are simply lovely people and it’s reassuring to know that someone’s calling to check-in.”

For more information on Caring Calls, contact Cynthia Smith, Telecare program manager at 207-973-7848.